PATIENT & ATTENDANT RIGHTS

As a patient or attendant, you have the right to:

• Be treated with respect, consideration and dignity, in safe and clean environment regardless of your age, gender, race, origin, religion, sexual orientation or disabilities.
• Be addressed by your proper name and to be informed about the names of the doctors, nurses and other healthcare team members involved in your care.
• Full protection of your privacy, dignity and confidentiality in care discussion, examinations and treatments.
• A clear and understandable explanation by your doctor about your diagnosis, as well as the benefits and risks of each treatment, expected outcome and change in medical condition.
• Refuse treatment.
• Seek an additional opinion regarding clinical care.
• Give informed consent before transfusion of blood & blood component, anaesthesia, surgery, invasive procedure & research activity.
• Right to complain & information on how to voice a complaint.
• Be protected from physical abuse and neglect.
• Receive information from the hospital regarding the expected cost of treatment and payment policies.

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PATIENT & ATTENDANT RESPONSIBILITIES

As a patient or attendant, you are responsible:

• For keeping appointments, being on time for appointments, and calling your doctor/hospital if you cannot adhere to the appointment timing.
• For providing complete and accurate information, including your full name, address, telephone no., date of birth, particulars of next -of-kin and insurance company/TPA/ employer, past illness and medication details wherever required.
• For actively participating in your treatment plan and to keep your doctors and nurses informed of the effectiveness of your treatment.
• For your valuables. Please leave your valuable at home and only bring necessary items.
• For treating all hospital staff, other patients and visitors with courtesy and respect; abide by the hospital rules and safety regulations; be considerate of noise levels, privacy and number of visitors; and comply with the ‘No Smoking’ policy.
• For understanding all instructions before signing the consent forms.
• To assure that the financial obligations of patients care are fulfilled as per the hospital policy.
• The patients are responsible for their own actions should they refuse treatment or their physician’s advice.
• Patients should not take self-medication.
• To respect that come other patient’s medical condition may be more urgent than yours and accept that your doctor may need to attend them first.